FAQ & Shipping Info
What kind of paper are your posters printed on?
All of our posters are printed on thick, museum-quality, matte, acid-free, archival paper. More specifically, we print on Epson Enhanced Matte paper.
What are the specs on your frames?
Our frames are a lightweight black Alder (semi-hardwood) with an acrylic front protector & include attached hanging hardware. The frames have a 1" border all around (a 24"x36" poster would have a final dimension of 26"x38" with a frame) and are .75" thick. They feature a semi-gloss finish for a subtle and polished look and feel.
Where do you produce your posters and frames?
Our posters & frames are printed, handmade, and shipped from Los Angeles.
Are you affiliated with NASA/SpaceX?
NASA & SpaceX release all their works into the public domain and encourage their use. Our goal is to provide an easy and affordable way to print and display the awe-inspiring images they produce. We share no affiliation with NASA/SpaceX.
What's your policy on returns/exchanges?
We want you to be happy with your purchase and experience with us. We offer a 100% satisfaction guarantee. Need to contact us? Visit our Returns & Exchanges page.
Do you offer bulk pricing?
Absolutely! Send us an email (firstname.lastname@example.org) to request a full quote.
Do you offer free shipping?
We offer free shipping on all US orders.
Where do you ship to?
Space has no bounds and neither do we! We ship absolutely everywhere.
How much is shipping?
We use real-time shipping rates to get you the best possible shipping price. At checkout, enter your address and you'll be given a list of shipping options and prices specifically catered to you. We charge exactly what the carriers charge and pass our bulk discount over to you.
Do you offer tracking?
All US orders come standard with full tracking. International orders have the option to add tracking to any shipment.
How long does it take to process an order?
To maintain affordable prices and to ensure the highest possible quality, we don't keep inventory of our posters and print each one on demand. Order processing can take approximately 3-5 days at the latest but generally much closer to 2-3.
How long does shipping take?
Standard shipping takes approximately:
US: 3–5 business days Canada: 5–10 business days. International: 10-20 business days.
Need your order faster? We offer expedited shipping options via USPS & FedEx at checkout!
I haven't received my order yet! What should I do?
Send us a quick email (email@example.com) and we'll sort everything out!